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​CCTV released after elderly woman falls victim to bank card fraud in Epsom

News   •   Jul 12, 2019 09:21 BST

We’ve released a CCTV image of a man we would like to speak to in connection with a bank card fraud which took place in Epsom on Thursday, 6 June.

PC Clive Farnham, from Reigate and Banstead Neighbourhood Patrol Team, said: “We are keen to hear from anyone who recognises the man in the CCTV image as we believe he may be able to assist with our enquiries into a fraud committed against an elderly lady.

“The victim reports being called by someone alleging to be her bank, who claimed that there had been a security breach on her account and that a driver would collect her card from her home. The same afternoon a total £3,000 was withdrawn from the victim’s account, including a transaction from Barclays on Epsom High Street where this CCTV was obtained.

“Fortunately the funds have been returned to the victim, however this distressing incident has left her understandably shaken.”

If you can help identify the man in the CCTV, please contact us on 101, quoting incident reference PR/45190058841.
You can also give information, 100% anonymously, to the independent charity Crimestoppers on 0800 555 111; or through their anonymous online form:

Fraud advice:
  • The Bank or the police will not ask you to withdraw money from your account
  • The Bank or the police will not ask you to hand money to a courier or any one purporting to be a courier
  • If you receive a call from someone purporting to be from the bank or the police and you want to be sure they are who they say they are, use a different phone if you can to call a recognised number for your bank and 101 for the police. If you don’t have another phone hang up and check that you have a clear dealing tone (a tactic of these offenders is to stay on the phone, that means that even if you hang up a land line phone the line could still be linked to the caller.
  • Never give your PIN number (the police will never require this)
  • Never agree to handing your card to a courier
  • These criminals will make you believe there has been an emergency or put you in some kind of fear (usually financial loss) if you recognise the danger signs you are better prepared to defending yourself from these criminals.

For more information about how to avoid becoming a victim of fraud, go to

For more help and to report fraud, go to Action Fraud, the UK’s national fraud and cybercrime reporting centre, at

Courier fraud in Surrey

  • In June 2019 Surrey has seen a rise in Courier frauds.
  • We recorded 33 reports of courier fraud in June which is 32% of all Op Signature reports for the month. 
  • The oldest victim was 96 years old. 
  • The total loss from these reports was £64,790, the average being £2000.
  • The reports were coming from mixed areas but East had a higher amount (16 reports).
  • A common factor in the reports was that Bank cards were collected